How to Create an Effective FAQs

An effective FAQ is essential for building a new community within an organization that encourages knowledge sharing and discussion. Although it's natural and easy to create FAQ documents using documentation collaboration platforms like Quip, an FAQ service is not and should be considered more complex than a document.

What are the critical features of practical FAQs?
The followings are some curtail elements of a successful FAQs services: 

• Searchable - user being able to perform a full-text search
• Automatic sorting of the FAQs based on popularity or user votes 
• Allowing users to add follow-up questions to drill down into in-depth discussion 
• Providing a dashboard to show user and content statistics, including number of views,  
• Creating new tags or collections to categorize FAQs
• Tag-based watching and ignoring 

The analytics dashboard on top of FAQs is a plus where we can find the trending content and answer ratio details. ​