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PMO | Words that Damage Credibility9/24/2000 Words can damage our credibility. You would avoid them or pick alternatives to express yourself.
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We can describe a balanced PMO engagement using a quadrant with two axes: processes vs. people and operation vs. strategy. Process means implementing PMO processes with industry standards and best practices, including project management, portfolio management, change management, budgeting management, operation optimization, critical thinking, problem-solving, and decision-making. The requirements are broad, ranging from business administration to social science to impermanent processes, tools, and technology.
Editor's Note: Compared to focusing on value and results, process-based management clarifies tasks, reducing ambiguity and increasing team discipline and autonomy. When the team is on the ground, they will ask "What's next?" less. The approach leads to more systematic and organized execution. Editor's Note: PMO engagement can only be successful with proper governance practices. The approach should let PMO gain control but avoid governments that hinder autonomy and innovation. It's another balance PMO leader needs to consider.  We can use the project leadership matrix (promoted by Susanne Madsen) to coaching project managers. The matrix emphasized on the balance approach to be strategic and people focus while deal with daily talks and immediate issues.
 The Pygmalion Effect, also known as the "Expectation Effect," is a psychological phenomenon identified by American psychologists Rosenthal and Jacobson. This effect suggests that high expectations can lead to improved performance.The name comes from the Greek myth of Pygmalion, a sculptor who became so enamored with the beautiful statue he created that it eventually came to life. This psychological effect demonstrates the subconscious power of expectations.
Project managers and PMO leaders can leverage this effect by setting positive expectations to enhance productivity and achieve goals efficiently. Here are some strategies to implement: 1. Positive Labeling: Instead of referring to someone simply as a "developer," use encouraging terms like "dev lead" when assigning tasks. Framing the task with a title like "lead" can inspire a greater sense of responsibility and motivation. 2. Cheering for Improvements: To reinforce high expectations acknowledge and praise positive behaviors and efforts. This fosters an environment where team members can achieve great things when they put forth effort. 3. Offer Opportunities: High expectations also involve providing opportunities that challenge individuals but can build confidence when completed. PMO leaders should offer proper guidance and support to ensure a successful experience, boosting confidence. 4. Leading by Example: The subconscious influence of role models plays a significant role. When PMO leaders set high standards and demonstrate excellence, the team will likely follow suit. It's important to remember that this method is a double-edged sword. While it encourages caring and respect for employees, it's crucial to avoid pursuing quick success or forming hasty, insincere judgments. |