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Fresh Perspectives and Latest Industry Updates Every Week—Updates for Smart Project Managers

​Project Management Office (PMO) Blog 

PMO:   Setup | Change Management| Case Studies | AI | Leadership
Project Management: Career|Job Searching |  Leadership| Core Values|​Standard|Tools |How To

Questions to Ask | When Evaluating Risks

11/16/2024

 
Risk comes from unknown and uncertainty. Therefore, the questions should around those two topics: 
  • What do we don't know and what are the major sources of uncertainty in future?
  • What are the external risks (e.g. economics impacts, competition, reorganization)? and the internal risks (e.g. team dynamics, lack of knowledge or experiences, logistics, office politics)?
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PMO | Questions to Ask When Making Decisions

10/27/2024

 
It is crucial to evaluate all aspects thoroughly when making decisions. The goal is to best handle situations that are full of uncertainty and unknowns. We can group these strategic questions into five categories: investigation, speculation, productivity, interpretation, and subjective.
(Investigation) 

  • What happened? 
  • Do we have the problem defined correctly? 
  • Are all the data and information correct and accurate? Who should I consult for more information and advice? 
  • Why do we have to look into this? (Ask five times) 
  • What does it matter? 
(Speculation) 
  • What are the choices? Is this all the choices we have? What if… or How might we... 
  • Do we need to make a choice now? 
  • What are the pros and cons of each option?
  • What are the potential short- and long-term ramifications of the options?
  • Is the decision in line with the organization's vision and strategy?
  • What do I lose if I do not make the choice? ​​
(Productivity) 
  • How can we get it done?
  • How will we measure progress and results? 
(Interpretation) 
  • Does the problem still exist? Are we on track to solve the problem? 
  • What new opportunities does this open up? 
(Subjective - emotions) 
  • How do you feel about this decision? 
  • What aspect of it most concerns you? 
  • Are all the stakeholders genuinely aligned? ​
Resources
  • Arnaud Chevallier etc, The Art of Asking Smarter Questions, HBR May-June 2024
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PMO | Questions To Ask Before Project Starts

10/11/2024

 
We find the "Delivery 6" concept brought by Brendon Baker worth looking at when exploring new strategies or evaluating change proposals in organizations.
  • ​What exactly are we doing?
  • How will we do it?
  • How much will it cost?
  • Who will we need?
  • What could go wrong?
  • When will we do it?
In other words, before starting any project or change management plan, these questions remind us to let go of our own agenda, listen, and be open-minded. ​

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PMO | Questions to Ask to Avoid Trapped in Group Bias

10/10/2024

 
After identifying people with common interests or attributes, people form a group or circle for comfortable interactions. Within the group, we trust, help, and share information. Outsiders are typically excluded, which causes the problem of missing opportunities, such as creative thinking.

To avoid group biases, we should start getting to know people by asking the following questions:
  • Do I belong to the group the person is in?
  • What are their interests and background?
  • How can I become part of their inner circle?
Before tackling difficult problems, it's crucial to establish a connection with the person we're dealing with and become a part of their "we". We can accomplish this by learning about their background, including where they grew up, what language they speak, their hobbies and interests, what motivates them, their career objectives, the subjects they enjoy working on, and their past accomplishments. By obtaining this information and establishing a connection or belonging, we can be more effective in addressing their challenges. We need to be ally first. 
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PMO | Smooth Transition

10/8/2024

 
The boiling frog is a fable describing a frog being slowly boiled alive. The premise is that if a frog is put suddenly into boiling water, it will jump out, but if the frog is put in tepid water, which is then brought to a boil slowly, it will not perceive the danger and will be cooked to death". The one thing we learned from this is how to interact with individuals during change management: make small tasks one at a time to progress in the desired direction. 

Case Study - Meeting Reduction
Let's look at a case study. When we observe project managers join too many dev team meetings, we decide to make the change to pull the PMs out of the unnecessary dev meetings to focus on projects.

The change management strategy incorporates the following: (1) reducing attendance from one meeting at a time, letting people get used to not having PMs on the call first, and then pulling the PMs out completely. (2) breaking down the stakeholder alliance by asking questions like, "Why is the meeting is required? Are the objectives of the meeting?". Then, figure out which stakeholder to start with and start from there. ​

The process turns out to be effective, but it requires patience and carefully plotted changing paths. Do you have any examples or more thoughts on this? ​
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Questions to Ask | How to Avoid Confirmation Bias

8/25/2024

 
Confirmation bias is a common tendency involving disregarding or discounting evidence that contradicts our beliefs or viewpoints. To avoid others imposing their biases on us, it's crucial to understand their beliefs and views:
  • Do we have the same background, such as gender, race, education, or age? 
  • Do we have prior errors known to others that they expect us to repeat the same mistakes? 
  • Do we value the same beliefs as them as ideas, race, and political affiliation? 
  • Do I agree with others? 
  • ​Is the topic within comfortable zone of the audience? 
If the answer is no, we must proceed cautiously and ensure we set up the conversation creatively.
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Questions to Ask | Talk to Your Boss

7/25/2023

 
​Do you feel like you’re not getting the guidance, clarity, or feedback you need from your manager in your one-on-one meetings? If so, redirect the focus by asking the right questions. The following is quick reading note: 

Ask for guidance on tasks and projects:
  • I’m having some challenges with X. Can you help me think about how to navigate it successfully?
  • What do you think of my idea Z? Do you have any suggestions for how to improve it, or an alternative idea I should consider?
Clarify priorities and expectations:
  • Given what’s on my plate, what should I be prioritizing right now, and can you help me understand why?
  • As you review my workload, am I taking on the right projects?
Align with the organization and its strategy:
  • To help me better understand the big picture, how does the work I’m doing fit into the company’s broader goals?
  • What’s new in our company’s strategic priorities that you feel I should know about?
Seek growth opportunities and career advancement:
  • What can I do to prepare myself for greater opportunities or to pursue X interest of mine?
  • What should I be targeting as my next career move and why?
Get feedback on your performance:
  • Am I meeting your expectations? I really value your perspective on my performance.
  • What should I start, stop, or continue doing?

Read the full article: "28 Questions to Ask Your Boss in Your One-on-Ones," by Steven G. Rogelberg et al.
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Questions to Ask | When Exploring Organization Culture

7/14/2023

 
We can ask the following question when exploring to understand organization culture: 
  • What values and beliefs are important within the organization?
  • What is the leadership style within the organization?
  • What does people do without giving instructions —the established “rules” under which the organization generally operates? 
  • How are decisions made within the organization?
  • How  do people behave toward customer, stakeholders and each other? 
  • How is resource allocation within the organization?
  • What is the approach to handling and learning from failures and mistakes?
  • How does the organization recognize and reward contributions?
  • What areas does the organization devote to both time and resources?  
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Questions to Ask | When Communicating Organization Visions

7/6/2023

 
Consider the answers to the following questions when communicating the organization's vision and eventually helps bring the vision to life.: 
  • What are we doing today?
  • Why are we doing the work we’re doing? Why now?
  • What does my team care most about? How is the vision relevant, and how would anyone challenge the vision?
  • What does success look like for our team?
  • What could we do to achieve more, better, faster?
  • What are specific, measurable goals and deadlines? How can we help, including solving problems so my team can achieve more?
  • How will the team benefit in the end? ​
The goal is to facilitate meaningful discussions to ensure stakeholders' clarity, understanding, and alignment.
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Questions to Ask | During and After an Organization Vision Presentation

11/29/2022

 
We can understand the organization's strategy by asking the following questions: 
  • What are the organization's major strategic objectives right now?
  • What is our organization already great at? What to improve? 
  • What is our organization's weakness? We plan to do and not do? 
  • What are the major needs, challenges, and opportunities we face over the next six months? Year? In the long term?
  • How does my team fit into this picture? 
  • What are my group's role and top priorities in carrying out this strategy? 
  • How can I communicate the strategy to my team?
When listening to leaders explain their vision and objectives, we can use these answers to gain deep insights.  Additionally, you would use your own observation to spotting the strategic changes. 

After leaders present the new organizational vision, they are likely to pause and ask if there are any questions. In this situation, you don't want to keep silent. It's a great opportunity to interact and engage in the conversation. Let me give you a few questions you can ask in this situation:
  • What are the changes from our previous vision? Why do we need to change? Do we have any specific challenges we'd like to address now? Any suggestions or plans on how to adapt to change? 
    These safety questions allow leaders to elaborate on the decisions and talk about changes. From the follow-up with the question, we can also find out why changes are needed and what each individual needs to adapt to align with the organization's goals.
  • Are there any risks associated with our vision?
    Any decision has risks. Listening to leadership's risk assessment can determine the execution process. For example, the leader's vision is to build strong customer relationships, learning, innovation, and operational efficiency. Risks may exist in conflicting priorities between innovation and customer needs. If this is a projected risk, we can create a steering committee to prioritize requests.
  • What does our team's success look like?
    ​This is another way of interpreting vision. This question allows leaders to connect their idea to the team's expectations.
Asking the right questions is crucial for success. Prepare to gain insights, build relationships, and advance your career by asking questions.​

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Questions to Ask | During Project Manager's Morning Routine

10/8/2022

 
The reality of the PMO world is overwhelmingly filled with piles of project tasks and complex relationships. A morning routine of answering three questions can prepare project managers to start the day stress-free.
  • What are the most important things to do? We can focus our energy on the most critical tasks with limited daily time. 
  • What are the perspectives of the people I met? The crucial element of setting up a relationship is to understand. 
  • Who is the right person for each task? Dedicating tasks to the right owners avoids issues and boosts productivity. 
Give a quiet moment to think about how we can plan to enjoy the day. ​
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Questions to Ask | When Positioning a Product

10/8/2022

 
When positioning a product, we can ask the following questions: 
  • What are the unique features of your product? What benefits does the product provide? 
  • Who will use the product? What are the benefits each group of people will get from the product? (customer)
  • Who are the competitors? 
  • What other ways  can the user address similar needs using different products or solutions? ​(disruptive innovations)
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Questions to Ask | When We Don't Agree

6/20/2021

 
Preparation
  • Please be polite and show respect to void defensive emotion from those you disagree with.
  • Be open-minded because you could be wrong.
  • Don't say, "It's a good idea, but...? " The"but" trigger defensive, use "and" instead to extend the discussion to the area that you are doubt about.
Questions
  • Can you elaborate more on ....? We ask for more information. The more we understand, the more we can make objections.
  • Do you have an example? Can you show an example? Asking for examples that can allow us to get more details.
  • How do you address ... issue? Or Have you considered ...(scenario)? Asking for a solution that we also question if the idea works and hear what the speaker says.
  • How do you compare your viewpoint with ....? Bring in contradictory opinions and ask the speaker to differentiate. We can then figure out the pro and cons.
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Questions to Ask | When Performing Stakeholder Analysis

5/20/2018

 
Stakeholder analysis is the foundation of political handling for a project. In this analysis, we need to identify the players, their commitments, power plays, interests, and relationships. We start the analysis with stakeholder influence and impact on the project execution. 
 The following questions can narrow down our list of stakeholders.
  • Who has a fundamental impact on the organization’s performance? Can they be replaced? We would look for more than 2 but less than 6 key stakeholders for effectiveness. 
  • What do we want from the stakeholder, and if we want the relationship to grow? ​
The analysis result allows us to decide on the engagement plan. On the other hand, we still need to communicate with each stakeholder to learn more about their expectations and adjust the plan. 
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Questions to Ask | What if…

1/29/2012

 
It feels great when we work on something we're passionate about and find it meaningful. It brightens up our days, and we feel motivated to begin our journey. Even when the work becomes challenging, we feel a sense of pleasure and pride and don't tire easily.

However, it's essential to remember that our passions may change or evolve over time, and we may have multiple interests that we want to explore throughout our lifetime. We shouldn't limit ourselves and instead, discover new things.

Asking "what if" questions can help us find out what our next steps or opportunities might be. Sometimes, the journey may be long and arduous, but when we find something that truly excites us, it's like a burst of energy that keeps us going, even when we face obstacles.
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Questions to Ask | How to Ask for Advice

1/8/2012

 
Seeking advice is an excellent way to connect with senior leaders and build relationships, but it's crucial to avoid taking action without proper preparation. Keep in mind that your actions can either strengthen or damage the relationship.Here are some suggestions to make the most out of the opportunity: 
  1. Do your research and ensure that you have a complete understanding of the topic at hand. 
  2. Work on it and experiment with different approaches. 
  3. Find at least one to three potential solutions to the problem.
  4. Plan the conversation by starting with your understanding of the topic , why the topic matters, and presenting solutions that the leader can choose from, rather than asking what you should do about it.
It's important to showcase your independent problem-solving skills and knowledge and provide insights that leaders may not have considered. If they perceive you as a valuable resource who can contribute to the discussion, it's a sign of success. Remember, it's a conversation of give and take, rather than simply seeking advice.
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PMO | Questions to Ask When Kicking Start Your Career

6/4/2000

 
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"Teachers won't make yousmart. Mentors won't make you rich.Trainers won't make you fit. People can help you, but growth is your responsibility.'
Staying true to yourself is the first principle when planning for career growth. It means being honest about who you are, what you are good at, and what you truly want. To answer these questions, we can ask three simple questions:  

What we can do refers to expertise, including both technical and soft skills. Technical skills refer to the techniques and tools we can proficiently utilize at work. Core soft skills include time management, influencing, and negotiation. The key is to ensure that the domain expertise aligns with the career needs, which also empowers us with confidence. Then, moving forward with constant questioning what I can do more and better? 

Who Do We Know focuses on the social network that can support our professional journey. It's not just about the number of connections, but the quality of those relationships. A strong network is built on trust and collaboration, providing reassurance and security as we progress in our careers.

How We Work with Others requires us to be open-minded, understand others' perspectives, embrace new knowledge, and collaborate effectively by sharing our opinions and supporting our organization's growth. 

In summary, the exploration begins with understanding our abilities and potential for growth, knowing our social connections, and learning how to collaborate effectively with others. While our careers might not always follow the path we planned, these fundamentals clarify goals and guide through making the best decisions for the future. 
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