Career｜ Understanding of Customer Service

Your product or service is created for your customers. Your customer is a mirror showing what you have done right or wrong. They also decide the success of your work. Therefore, learn something we get on dealing with customers. 

Give great customer experiences. Great customer experiences come from you thinking about what you would need if you are in the place of your customers. Delight them. Make their life easier, happier, and more efficient. To truly take your customers' perspective, you need to understand them inside out, including analyzing their experience, situations, and desires.

Pay attention to the details. Your empathy to customers will let you avoid unnecessary trouble with your customers. Design something that runs like a charm, beautiful that can lighten up their day. 

Make things simple. You would need more effort to make things simple yet valuable. 

Give your design and ideas to others when you love to use them yourself. Give them surprises and delights. 

Interview Question

• Describe your understanding of customer experience. 
• Tell me an example product or service experience you give to your customers. ​