PMO | Balancing Process, People, Operation and Strategy

We can describe a balanced PMO engagement using a quadrant with two axes: processes vs. people and operation vs. strategy. 

Process means implementing PMO processes with industry standards and best practices, including project management, portfolio management, change management, budgeting management, operation optimization, critical thinking, problem-solving, and decision-making. The requirements are broad, ranging from business administration to social science to impermanent processes, tools, and technology. 

• People refer to effectively communicating, building relationships, negotiating, influencing, and understanding people and organizations.
• Operations focus on solving current business problems by giving instructions, hiring, and controlling the processes. 
• Strategy includes attracting and retaining talents, setting visions, defining strategy, and building innovative and agile corporate culture. ​​
• Process and operation can be constructed. However, soft skills and strategic management are something we can't ask for. PMO leaders have to keep educating and influencing. Then, until that light bulb moment, you know your team finally gets it. ​You would start from where you are now in this quadrant and build your practice to balance the engagement. ​

​Editor's Note: Compared to focusing on value and results, process-based management clarifies tasks, reducing ambiguity and increasing team discipline and autonomy. When the team is on the ground, they will ask "What's next?" less. The approach leads to more systematic and organized execution.

​Editor's Note: PMO engagement can only be successful with proper governance practices. The approach should let PMO gain control but avoid governments that hinder autonomy and innovation. It's another balance PMO leader needs to consider. ​​​