​PMO | Steps to Establish a New PMO engagement

The situation is engaging a new organization to join PMO. We decide to start with taking projects. Then, expanding the responsibility. The change management strategy is building the trust triangle (capability, empathy, values) through 

• Taking tough tasks to proving expertis.
• In depth discovery conversations, to understand the pain points.
• Pitch PMO services
• Demonstrate values with winning stories

Establishment PMO engagement starts with clarifying the detailed responsibilities:

• Ask about problems of PM support:: lengthy reviews, lack of time And quality of work (Empathy)
• Talk about earlier success (trust) and show sincerity to solve the problem (Empathy)
• Question on time allocation (Halo Effect)
• Question on product management role (Anchoring)
• Ask for PM leadership responsibility assignment suggestion (Ask and not tell. )

Discussion 

• How are you? I am working with Tammie on the RACI matrix. I like to run through that with you . Before I start with that topic do you have anything feedback about project. Does the project run well?…
• What do you see our major problems? ​(Time consuming reviews, …)
• Well, any suggestion?
• well, we have to face the reality. We might not get an ideal PM soon. we have deal with this. So then they told me that you have many new project coming is it true? Let me ask you, How much bandwidth you can spend still on this project? Suzi told me that you are working as a proper manager for the team is this correct?
• We have a success product delivery.. It’s because The responsibility is well defined . No ,we are entering into a different phase of the project.. there’s no clear definition of responsibility before.
• I see some major p.m. leader ship responsibility need to be assigned. Let me ask your preference on how you want this assignment to be.