PMO | How to Use the Iceberg Change Management Model

Tackling a problem without knowing the exact problem is like building a house without a foundation. In practice, our PMO office requires each change management project to use an iceberg model to analyze the situation first. The model reminds the importance of finding real problems and discovering what we don't know. It's essentially a system thinking framework to guide learning and exploration of the actual situation. ​The right approach to use the model includes:

• Collect relevant events 
• Find patterns of the events.
• Analyze the connections and relationship between the events
• Examine the details using system thinking, such as detecting feedback loops and correlation

The ultimate change management plan needs to also dive deep into the organization's cultural and mental model to identify the correct problem and answer.​